Firstly, boot your computer to the Safe Mode menu screen.
To do this with Windows 8, this link should prove useful. Once there, enable Safe Mode with Networking. If you run another version of Windows, ignore the link and keep reading:
You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.
If that’s successful, open your browser, copy and paste this link into the address bar and press Enter. It’s a direct download for RKill. Save it to your desktop, then run it. It takes just a minute to run. As it’s running, any remaining desktop icons will vanish for a few seconds. When the notepad report is displayed, just close it.
RKill SHOULD HAVE STOPPED THE INFECTION(S) FROM RUNNING, BUT IT WON’T HAVE REMOVED IT / THEM.
Now open your browser and download TDSSKiller.exe from Kaspersky Lab. It’s tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits.
Regardless of the results, open your browser and copy and paste this link into the address bar, and press Enter. It’s a direct download for the free version of Malwarebytes’ Anti-Malware (MBAM). Install it and get updates, then run a full scan (still in Safe Mode):
You should now delete RKill and TDSSKiller.exe, as updated versions are often made available. Malwarebytes’ Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.
After this, try rebooting normally. If that’s successful, I recommend you run another full scan with MBAM. It will detect malware that wasn’t running in Safe Mode.
Hope this helps.
Anama January 12, 2014
1. Make and use Kaperskys rescue 10 disk/flash drive made from an uninfected computer: http://support.kaspersky.com/4162 Here is the main faq site: http://support.kaspersky.com/viruses/rescuedisk/main (go to general use area to read about it.)
2. Run it, delete what they tell you to.
3. Then run Malwarebytes or any free anti-malware. Scan. Delete what they tell you to.
Time Warner cable comes with free McAfee antivirus. Go here, install & deep scan.: http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-internet/security/where-can-i-download-the-mcafe.html
4.Then look at your computer properties. You might just have overloaded the memory. If your hard drive is running at more than 50% you are going to see issues. It might be time to dump some stuff on an external source such as a flash drive or cloud or cd/dvd.
5. Run this: http://www.piriform.com/ccleaner
There are plenty of free av and anti mal/spyware out there. You can always use security essentials if you are running windows as well: http://www.microsoft.com/security/pc-security/malware.aspx
If it keeps up after that you might want to consider finding your best geek friend and have them take a look at it, read the reports, etc. They would also be able to help you figure out if there is a hardware problem, which can sometimes look like a virus as well…
Try this:
Firstly, boot your computer to the Safe Mode menu screen.
To do this with Windows 8, this link should prove useful. Once there, enable Safe Mode with Networking. If you run another version of Windows, ignore the link and keep reading:
http://www.bleepingcomputer.com/tutorials/start-windows-8-in-safe-mode/
You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.
If that’s successful, open your browser, copy and paste this link into the address bar and press Enter. It’s a direct download for RKill. Save it to your desktop, then run it. It takes just a minute to run. As it’s running, any remaining desktop icons will vanish for a few seconds. When the notepad report is displayed, just close it.
http://download.bleepingcomputer.com/grinler/rkill.exe
RKill SHOULD HAVE STOPPED THE INFECTION(S) FROM RUNNING, BUT IT WON’T HAVE REMOVED IT / THEM.
Now open your browser and download TDSSKiller.exe from Kaspersky Lab. It’s tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits.
http://www.bleepingcomputer.com/download/tdsskiller/
Regardless of the results, open your browser and copy and paste this link into the address bar, and press Enter. It’s a direct download for the free version of Malwarebytes’ Anti-Malware (MBAM). Install it and get updates, then run a full scan (still in Safe Mode):
http://www.myantispyware.com/mbam
You should now delete RKill and TDSSKiller.exe, as updated versions are often made available. Malwarebytes’ Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.
After this, try rebooting normally. If that’s successful, I recommend you run another full scan with MBAM. It will detect malware that wasn’t running in Safe Mode.
Hope this helps.
1. Make and use Kaperskys rescue 10 disk/flash drive made from an uninfected computer:
http://support.kaspersky.com/4162 Here is the main faq site: http://support.kaspersky.com/viruses/rescuedisk/main (go to general use area to read about it.)
2. Run it, delete what they tell you to.
3. Then run Malwarebytes or any free anti-malware. Scan. Delete what they tell you to.
Time Warner cable comes with free McAfee antivirus. Go here, install & deep scan.:
http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-internet/security/where-can-i-download-the-mcafe.html
4.Then look at your computer properties. You might just have overloaded the memory. If your hard drive is running at more than 50% you are going to see issues. It might be time to dump some stuff on an external source such as a flash drive or cloud or cd/dvd.
5. Run this: http://www.piriform.com/ccleaner
There are plenty of free av and anti mal/spyware out there. You can always use security essentials if you are running windows as well: http://www.microsoft.com/security/pc-security/malware.aspx
If it keeps up after that you might want to consider finding your best geek friend and have them take a look at it, read the reports, etc. They would also be able to help you figure out if there is a hardware problem, which can sometimes look like a virus as well…